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The NDIA has announced the rollout of a new Complex Support Needs Pathway.

It will provide specialised support for NDIS participants living with a disability who have various challenges such as mental health issues, homelessness or returning to the community from living in aged care, and need a higher level of specialised supports in their plan.

Assistant Minister for Social Services, Housing and Disability Services, Sarah Henderson said the new pathway was developed after extensive consultation and engagement with participants, families, carers and sector representatives.

“A key feature of the new pathway will include NDIA liaison and support coordinators – people who have the networks, skill and knowledge of government and community services to provide the support required for complex needs,” she said.

A highly interactive program of training has been developed to support these planners.

NDIS participants are identified for the Complex Support Needs Pathway by the complexity of their situation and personal factors such as being homeless or returning to the community from living in residential aged care. 

At full scheme, it is estimated around 10 to 15% of NDIS participants may require complex support – noting participants’ needs may change over time.

The pathway will be progressively rolled out nationally and has begun in western areas of Melbourne and Sydney.

For more information, go to: ndis.gov.au/pathways-experience


Three new booklets are available to support people navigating their way through the NDIS. The booklets are designed to help people with disability, participants, their families and carers, and the wider community to learn more about the NDIS. The booklets will also help people to prepare for a planning meeting and to implement their plan. To access the booklets go to: ndis.gov.au/people-disability/fact-sheets-and-publications

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