Housing Brokerage Service - Summer Foundation
Group 3

Housing Brokerage Service

The Summer Foundation established the Housing Brokerage Service as a COVID-19 response pilot project in April 2020. It is designed to support the discharge of people with disability from hospital to housing that aligns with their housing needs and preferences.

The service team uses a secondary consultancy approach to support and build the capacity of key professionals working alongside people with disability who are stuck in hospital and require suitable housing.

The team works to identify housing options that align with a person’s housing needs and preferences through an innovative housing search. The approach is rights based and incorporates principles of choice, control and inclusion for people with disability.

How does the Housing Brokerage Service work?

The Housing Brokerage Service provides support by:

1. Facilitating an online case conference

Facilitating a discussion with the patient’s health team, their support coordinator, formal Guardian (if appointed), and other relevant stakeholders.


  • A clear articulation of the person’s housing needs and preferences and their support needs
  • A Tenant Summary Profile, which can be used in a search for housing
  • A greater understanding about Specialist Disability Accommodation (SDA) eligibility criteria and written evidence
  • An evidence base about the gaps in the service system to inform the development of new interim and long-term housing options

2. Searching for housing

Completing an innovative housing search for potential interim and/or long-term housing options, based on the person’s housing needs and preferences.


  • A range of quality housing options and information presented back to the person’s team
  • Health team supports the patient/Guardian to choose a housing option aligned with their housing needs and preferences

Making a referral

Who is eligible for the service?

The eligibility criteria is listed below, however we realise that sometimes life isn’t that simple, and we encourage you to contact us directly on housingbrokerage@summerfoundation.org.au or 1300 817 794 if you have any questions or exceptions.

  1. The person is an NDIS participant or likely to be eligible for the NDIS, and
  2. The person is in hospital or has been very recently discharged (i.e. during COVID) from hospital to unsuitable housing, and
  3. A search for housing has been completed by those formally supporting the person (i.e. health team, support coordinator) to the best of their abilities and no suitable housing options have been found

Who can make a referral?

The person themselves or anyone who is supporting an NDIS participant who is in hospital with no post-discharge housing identified. This includes hospital staff, hospital liaison officers (HLOs), NDIS support coordinators, legally-appointed guardians, NDIA planners and LACs.

How do I submit a referral?

The COVID-19 pandemic has resulted in greater pressure on our hospitals. The Summer Foundation is currently working with the Victorian Department of Health on a project to support the discharge of people with disability from hospital, to housing that aligns with their housing needs and preferences. In order to support this crucial initiative, we have temporarily paused any new referrals to the service.

If you need a PDF version of a referral form, please email us directly at: housingbrokerage@summerfoundation.org.au

After submitting a referral form, you will be contacted by someone from the team with information for next steps.

For more detailed information about the Housing Brokerage Service, please download the Housing Brokerage Service flyer. For any queries, please email housingbrokerage@summerfoundation.org.au.

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