Without effective support coordination it can be difficult for people with high and complex needs to avoid or exit aged care, the Summer Foundation said in its response to the NDIA’s Support Coordination Discussion Paper.
We welcomed the review as an important opportunity to address significant problems people with high and complex needs experience in accessing adequate and timely support coordination.
Based on our research and support coordination projects we identified 8 key problems – including inadequate funding; ineffective support coordination in the interface between the NDIS and health systems; inadequate training; and challenges people face in finding and connecting with skilled support coordinators.
We made recommendations to address these problems. Read the full report here.