Welcome Home: Compliance education for SDA providers - Summer Foundation
Group 3

Welcome Home: Compliance education for SDA providers

Welcome Home is a package of compliance education resources for registered providers of specialist disability accommodation (SDA). The resources are designed to help providers understand their service obligations under the NDIS Practice Standards for SDA and explore a rights-based approach to service delivery.

Who should use this package? 

The Welcome Home package is designed for SDA providers who, as a requirement of their NDIS registration, must comply with the NDIS Practice Standards supplementary module for SDA.

The package includes resources for tenancy managers and executive teams and Board members. The content may also be of interest to SDA tenants and their supporters or anyone who would like a better understanding of a registered SDA provider’s service obligations.

How does it work? 

The Welcome Home package is a free resource, designed for self-paced learning. You can access the modules in any order and work through them at your own pace. All material in the package, including webinar recordings and facilitation notes for trainers, will be available for download at a later date.

Training modules

The Welcome Home package offers a set of training modules (Modules 1 – 6) that walk you through the SDA Practice Standards. Each module provides detailed explanations about the 5 performance areas covered in the SDA Practice Standards, with additional management tools and resources designed to help you establish good practices.

To get started login or register using the button below

Free (Pre-reading for webinars)
A rights-based approach to SDA

Module 1: A rights-based approach to SDA

Begin here

Free (Pre-reading for webinars)
Rights and responsibilities

Module 2: Rights and Responsibilities

Begin here

Enrolment of SDA Properties

Module 5: Enrolment of SDA Properties

Begin here

Resources and feedback

The Executive Package contains a self-assessment tool designed to help you monitor your overall approach to service delivery and a set of podcasts from the Summer Foundation’s Reasonable and Necessary series that examine some of the key issues and challenges facing the SDA sector.

The Resource Hub contains an index and downloadable versions of all Welcome Home’s training modules, tools and resources. Additional webinar resources will be available at a later date.

Welcome Home Feedback: We are keen to hear how you find using the Welcome Home education package. If you would like to provide us with feedback about your user experience or the content please click on the Leave feedback button below.


The Summer Foundation will host a series of Welcome Home webinars that take a closer look at the SDA provider role and explore common management practices and challenges in delivering SDA services. Please see below for more details.

Please note, if you wish to participate in a Welcome Home webinar we recommend Modules 1 and 2 as pre-reading.

Kirby in her home

Webinar 1: Understanding the SDA provider role

Date: Wednesday 1 September 2021
Time: 1 – 3.30pm

In this webinar you will learn about the key responsibilities of an SDA provider; what you must do to comply with the SDA Practice Standards; and the principles and practices that will help you to deliver high quality SDA services. 

View topics

  • The ‘must’ and the ‘should’ of the SDA provider role
  • Why an SDA provider is different from a mainstream landlord or traditional supported accommodation provider
  • Why do I need to understand about disability?
Liz getting help

Webinar 2: Who should I work with? 

Date: Wednesday 8 September 2021
Time: 1 – 3.30pm

In this webinar you will learn about the different roles that support SDA service delivery and how an SDA provider should work with these roles.

View topics

  • Working with a tenant’s support network
  • Working with support coordinators
  • Working with other registered providers of support

Webinar 3: Working with an SDA tenant 

Date: Wednesday 15 September 2021
Time: 1 – 3.30pm

In this webinar you will learn what a rights-based approach to service delivery looks like to an SDA tenant. This webinar has been co-designed and will be co-presented by SDA tenants.

View topics

  • Understanding the SDA tenant experience
  • Supporting informed decision-making
  • Effective communication


If you need any help using the Welcome Home package go to Get Help at the top of each page and send us a question.


The information provided in this education package and accompanying films and podcasts is intended as a guide only. It is not suitable for assessing specific compliance risks for individual SDA providers undergoing a certification audit. It does not constitute formal advice, and does not take into consideration the particular circumstances and needs of your organisation. Every effort has been made to ensure the accuracy and completeness of information in this education package at the date of publication. The Summer Foundation cannot be held responsible and extends no warranties as to the suitability of the information in this resource package for any particular purpose and for actions taken by third parties.


This publication is copyright. All intellectual property rights vests in the Summer Foundation. Material which is reproduced from this publication must include an acknowledgement of the source. Prior permission should be sought from the Summer Foundation.