Group 3

Silvana Ferlazzo

My main business location is:

Croydon VIC 3136, Australia

I also work in these areas:


Do I offer services online?


Type of provider

  • Recovery coaching
  • Specialist support coordination
  • Support coordination

I have experience supporting people with:

  • Acquired brain injury
  • Autism
  • Cognitive impairment
  • Complex communication needs
  • Health related disability
  • Intellectual disability
  • Neurological disability
  • Physical disability
  • Psychosocial disability
  • Spinal cord injury

More information about my experience:

I have worked in Community Services and Government Disability and Forensic Service environments for 15 years and my passion continues to grow as does my knowledge and integrity in the disability and mental health sector. My focus is to support people to successfully obtain the funding necessary to achieve their goals and to ensure participants are accessing honest and skilled support to achieve their goals. I work collaboratively with the person and their family/advocate and the broader Care Team (NDIS and Mainstream) to ensure consistency and quality supports are provided. High level detailed reports are submitted to NDIA to secure funding requests for the participant including Specialist Disability Accommodation SDA and Supported Independent Living SIL.

I have skills working with:

  • Children and young people with disability
  • People experiencing homelessness
  • People from culturally and linguistically diverse backgrounds
  • People in crisis or emergency situations
  • People in hospital
  • People involved with the justice system
  • People living in or at risk of entering residential aged care
  • People seeking mainstream housing
  • People seeking specialist disability accommodation (SDA)
  • People who are Aboriginal or Torres Strait Islander
  • People who are LGBTIQ+
  • People with ageing or seriously ill parents/family
  • People with behaviours of concern
  • People with complex communication needs
  • People with high and complex health needs
  • Support workers - including meeting their training needs

My formal qualifications and professional memberships include:

  • ACWA Membership
  • Double Diploma in Welfare and Counselling
  • 15 years’ experience in Complex Mental Health, Forensic, Youth, Homelessness and Domestic Violence Sectors
  • Bachelor Degree in Business

I have attended the following UpSkill training workshop(s):

A little bit more about me:

I am the founder of iCare Connections and registered as an NDIS Provider back in 2018 and for all of the right reasons. My passion for justice and quality of life is my driving force.

I am an experienced, accredited counsellor, welfare and community mental health practitioner with almost two decades of experience. I have worked with some of the most vulnerable people in our community in the areas of mental health, homelessness, complex case management, at risk youth, residential services, domestic violence, disability, forensic and justice.

I like to work flexibly, creatively and holistically with people presenting with challenging behaviours and those experiencing trauma. Most clients would say my strengths are ’empathy, getting things done and moving mountains for you to secure what you really need.’

I am constantly coming up with ideas on how to improve the quality of service for NDIS Participants. I ensure my Team is also cared for and they take pride in in what they do.

My professional values are:

Empowerment, and assisting participants to express their voice through individual choice in a safe and supported environment.

Personal Details

Registered NDIS service provider:

I am a registered NDIS service provider and my NDIS provider number is: 4050037339


63 566 081 412

Contact Number:



iCare Connections


I currently have a waitlist