Group 3

Lou Howard

My main business location is:

Boneo VIC, Australia

I also work in these areas:

Australia Wide

Do I offer services online?


Type of provider

  • Support coordination

I have experience supporting people with:

  • Intellectual disability

More information about my experience:

Lou specialises in the key role of future planning administration for NDIS carers and families. Lou’s own adult daughter is an NDIS Participant and is Lou’s personal inspiration behind the creation of Orbis Support Services. Lou has also been a licensed real estate agent in Victoria for the past 20 years and has a keen eye for sales contracts, processes, real estate contract law and fine print! As an aging carer what Future Planning means for Lou is being prepared for a time when she won’t be able to be around to care for her daughter and making it easier for someone else to take over the responsibilities. Lou knows that taking the time to plan ahead provides the space to think things through and work out what is going to work best for everyone involved. Lou has developed a series of peer-led online workshops, working one-to-one and collaboratively with her clients towards developing a unique future planner for their own family. Lou is just like everyone else who cares for someone with disability and knows the courage it takes to plan ahead. It is Lou’s goal to provide support in a way that gives peace of mind to her clients on their future planning journey.

I have skills working with:

  • People seeking mainstream housing

My formal qualifications and professional memberships include:

Cert IV in Business (Estate Agency Practice)
Licensed Real Estate Agent
Cert IV in Disability
Disability Intermediaries Australia (DIA) Membership

I have attended the following UpSkill training workshop(s):

A little bit more about me:

Lou lives on the Mornington Peninsula in Victoria with her adult daughter who is an NDIS Participant. Surrounded by nature and fortunate to be living on a farm, Lou is an avid gardener and horse rider with a genuine love of animals.

Lou warns her clients ahead of time that during video conferences, her tabby cat “Ziggy” loves to make an appearance and “Max” her labrador can typically be heard snoring loudly on the floor in the background!

Lou personally coordinates, despite lockdown, her own adult daughter’s very busy weekly schedule which includes allied health appointments, cooking classes and finance/budgeting, digital art and creative writing mentors. Recently Lou’s daughter started her own young adult book club (via zoom) which currently has four members! Lou’s daughter has a keen interest in libraries, art, history and volunteering at the Mornington Historical Society.

My professional values are:

Lou’s goal is to provide support to her clients in a way that brings peace of mind on their future planning journey.

Lou is honest and open in her communication and draws from her own personal experience as an aging carer. Lou’s peer support is best described as a “system of giving and receiving help founded on key principles of respect, shared responsibility, and mutual agreement of what is helpful … It is about understanding another’s situation empathically through the shared experience of emotional and psychological pain.” [Sherry Mead, Centre for Excellence in Peer Support, 2001].

Lou has a deep holistic understanding of future planning and provides a space where people can ‘be’ with each other to face the challenge together.

Personal Details

Registered NDIS service provider:

I am not a registered NDIS service provider.

Please note: Your NDIS plan must be self-managed or plan-managed to use this provider. This provider is not registered with the NDIS Commission.


28 645 337 891

Contact Number:



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