UpSkill resources

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UpSkill Fundamentals resources

The UpSkill team have produced the following videos to capture the fundamentals of what you need to know when you are a support coordinator or private allied health professional. If you are attending any online or face-to-face UpSkill training, you should watch the UpSkill Fundamentals videos beforehand.

UpSkill Fundamentals Part 1

Working from a human rights framework requires that you understand the origin of the human rights and disability rights movements.
Topics included in this webinar:
1. A potted history of disability
2. How we got the NDIS
3. Central ideas underpinning the NDIS

UpSkill Fundamentals Part 2

Effective capacity building work with NDIS participants requires that you understand how to apply the central ideas underpinning the NDIS. Topics included in this webinar:
4. How the NDIS works
5. The role of NDIS support coordinators and allied health professionals
6. Complex support needs pathway
7. Participating in a planning meeting

UpSkill Fundamentals Part 3

The NDIS can provide funding for people with complex support needs to live in the community with an appropriate mix of NDIS and mainstream supports.  Making this a reality requires NDIS support coordinators and allied health professionals who can work effectively with the NDIS health interface and understand the housing supports in the NDIS, including the  specialist disability accommodation (SDA) pathway. Topics included in this webinar:
8. Health NDIS interface
9. Discharge destinations
10. Invitation to join UpSkill

UpSkill x CEH resources

The Centre for Culture, Ethnicity and Health (CEH) has produced these 3 videos and a podcast to help those working with NDIS participants from culturally diverse backgrounds.

Using teach back to improve understanding

‘Teach back’ is an effective technique to promote better communication and shared understanding between a NDIS support coordinator and NDIS participant.  In this short video, CEH provides information about the impact of using the ‘teach back’ technique and how to implement it into your everyday practice

Cultural understandings of disability

Cultural beliefs and understandings about the NDIS affect people’s willingness to participate in the scheme and to disclose information about their circumstances. This video presents interviews with four people living with a disability, or caring for someone who does, talking about their experience of discrimination and its impact.

Working with interpreters

Interpreters are an essential component of any interactions with an NDIS participant who requires them. However, the onus is on the provider to explain the NDIS and its terminology in ways that the interpreter can get across to the participant. Here, CEH provides some tips on how to manage the interpreting interaction.


CEH’s Sophie Dutertre recorded a podcast with Summer Foundation’s Dr George Taleporos as part of the popular ‘Reasonable and Necessary with Dr George’ Podcast series. In this podcast, Sophie and Dr George discuss how cultural understandings of disability affect access to the NDIS.

get it on itunes read transcript


UpSkill x Ablelink resources

Ablelink, an independent provider of support coordination, has produced the following 3 videos and a podcast to assist people working as a support coordinator and those interested in setting up a support coordination business.

Support Coordination vs Great Support Coordination

Jess from Ablelink shares her expertise on the essence of support coordination and taps into why the role is important. She covers the flow of delivering the support, shares some useful resources, and finishes by discussing some concepts that can define the difference between “good” and “great” support coordination.

Running a Support Coordination Business

Jess and Cam from Ablelink discuss their journey of starting an independent NDIS Support Coordination business and highlight some key things to consider. They touch on becoming an NDIS Registered provider, business structure, specialising in the market and also offer some personal reflections.

Working Efficiently with Templates and Systems

Whether it’s your business or you’re working as a support coordinator, understanding the benefits of improving workflow and systems is essential for efficient support coordination. In this video, Cam from Ablelink chats about the importance of using technology, centralising information and investing time in your systems.


In this podcast, which was recorded as part of the Summer Foundation’s ‘Reasonable and Necessary with Dr George’ series, Dr George Taleporos talks with Jess Stubbins, Founder and Director of Ablelink, an NDIS registered provider of support coordination. This episode covers support coordination, what it takes to be a support coordinator and how to run a support coordination business.

get it on itunes read transcript

SDA Fundamentals

This short video about Specialist Disability Accommodation (SDA) and the accompanying flyers can be used by support coordinators to explain what SDA is to the people they are working with. The video and flyers include information about what SDA is, who can live in SDA, the different types of SDA, who pays for SDA, how to get SDA funding and how support works in SDA.