UpSkill – Best Practice podcast series - Summer Foundation
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UpSkill – Best Practice podcast series


Welcome to our “Best Practice” podcast series, produced by our UpSkill program. This podcast series features conversations with support coordinators who share their experiences of supporting people with disability and working alongside other sectors such as health, aged care and housing.

It also includes conversations with people with lived experience of disability who share how their support coordinators focused on them as individuals and supported them to achieve new goals relating to exploring housing options and moving to their own homes.

This series includes 4 episodes that focus on the different topics listed below. Episodes 1, 2 and 3 are in 2 parts, while episode 4 is 1 complete episode.

A number of resources are mentioned in each podcast and links to these are provided below. Transcripts for each episode and links to these are also provided.

EPISODE 1 – Supporting a person whose housing isn’t working for them

Part 1

Download or listen on SoundCloud

Supporting a person whose housing isn’t working for themPart 1:

  • Establishing what’s most important to the person and their housing preferences
  • Who else is important in the housing exploration process
  • Applying for Specialist Disability Accommodation (SDA) funding
  • Keeping participants informed
  • Escalating when you experience delays

Download transcript

Part 2

Download or listen on SoundCloud

Supporting a person whose housing isn’t working for themPart 2:

  • Supporting a person’s transition to their new home, including seeing the property or meeting people involved before they move
  • Supporting the person to live their life in their new home, and what to do if they change their mind
  • Establishing if the new home is working for the person

Download transcript

EPISODE 2 – Supporting a person who needs to leave hospital

Part 1

Download or listen on SoundCloud

Supporting a person who needs to leave hospitalPart 1:

  • Establishing what’s most important to the person in hospital
  • The differences in working with a new versus existing NDIS participant
  • Key areas of focus in the hospital setting
  • Working alongside health

Download transcript

Part 2

Download or listen on SoundCloud

Supporting a person who needs to leave hospitalPart 2:

  • Establishing a person’s housing and support preferences, including exploring short versus long-term housing
  • Using short-term NDIS plans in hospital
  • Establishing if the new home is working for the person
  • Achieving the impossible

Download transcript

EPISODE 3 – Supporting a person in aged care to live a better life

Part 1

Download or listen on SoundCloud

Supporting a person in aged care to live a better lifePart 1:

  • Establishing what’s most important to the person in aged care
  • Key supports for the person to leave aged care
  • Collaborating with aged care staff
  • Establishing the person’s housing and support preferences

Download transcript

Part 2

Download or listen on SoundCloud

Supporting a person in aged care to live a better lifePart 2:

  • Supporting a person’s transition out of aged care into their new home
  • Preparing for the person’s move
  • Establishing if the new home is working for the person

Download transcript

The Summer Foundation would like to thank Vasemaca Loki and Joanne Findlay; Sally and Jenny Messer; and Phi Tran – who shared their experiences with support coordination. We would also like to thank support coordinators – Lauren Lovegrove and Marnie Roelink from MND NSW; Alex Foote and Laura Schutz from Independence Australia; Jamie Woodman from Melbourne City Mission; and Linda Hughes, UpSkill Lead at the Summer Foundation for their generous contributions to this podcast series. 


The production of this UpSkill podcast series was supported by Gandel Philanthropy.

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