Insight into Design Issues in the Health and NDIS Systems Interface

The implementation of the NDIS requires significant changes to the way state-based health systems operate within the new national system. Recreating an effective interface between them has been difficult as inter-system policies and operational guidelines were not established prior to the NDIS rollout. In recognition of the work needed to develop new policies and practices to ensure that people with high and complex needs using health services are enabled to participate in the NDIS, the Summer Foundation was funded by the Department of Health and Human Services to carry out a project to demonstrate how the NDIS and health can collaborate better to minimise extended hospital stays and increase successful transition to community life for the target group.

This paper is part of the deliverables of the project. It examines the capacity, process and structural barriers that prevent coordination between the two systems and the issues specific to the NDIS/health interface, and provides solutions and recommendations for improving outcomes for NDIS participants with high and complex needs.