You may be aware that there have been significant issues with the NDIS portal myPlace. This is the website used by the NDIS, providers and participants to communicate. The myPlace participant portal allows NDIS participants or their nominees to view their NDIS plans, request payments and manage services with providers.
The current glitches with myPlace are diverting attention from the more fundamental problem that participants are required to communicate with the NDIA and service providers via the internet. Approximately one third of NDIS participants have cognitive issues and may not be able to exercise choice and control online. In addition, most young people in nursing homes that we work with don’t have access to a reliable computer or the internet. We will continue to raise this as an issue and recommend that you have plenty of hours of support coordination funded in your NDIS plan to ensure that you can access the portal and engage with the services you need to reach your goals.
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