Responding to crisis - Summer Foundation
Group 3

Responding to crisis

Man on wheelchair talking to Support coordinator

Location:  Online workshop - Zoom

  • September 20th & 21st
    Tuesday 20 September, 2022 - Wednesday 21 September, 2022
    9:30 am AEST - 1:00 pm AEST

People with complex support needs can find themselves in a crisis situation, or at risk of, for a variety of reasons. These include natural disasters, illness or accident, change in support needs, inadequate support, abuse or neglect, behaviours of concern, alcohol and drug misuse, contact with the justice system, eviction, homelessness and more.

However, crises rarely arrive without warning.  This workshop focuses on planning to prevent, respond and revolve points of crisis.  Support coordinators and other professionals may need to assist participants to prepare for and navigate crisis events including providing assistance to access mainstream and crisis services.

This interactive workshop will run across 2 consecutive days via Zoom. There will be practical exercises, opportunity for group discussion and questions and answers. We share tools and templates to assist you in your practice. 

Mainstream services have a responsibility to people with disability (as they do to all citizens).  Support coordinators and other professionals can play a key role collaborating across service systems in crisis prevention, contingency planning, responding and resolving crises, and to assist a person with complex needs to live well in the community.

Learning objectives – after this workshop you will be able to:

  • Undertake person-centred risk analysis
  • Collaborate with relevant stakeholders, including mainstream service systems, to reduce risk of crisis
  • Assist participants to navigate crisis events
  • Navigate complex systems and understand likely responsibilities at the interface to assist a person to regain stability in their life
  • Support NDIS funding requests to avoid and navigate crisis situations

Who is this for:

  • Support coordinators
  • NDIS allied health professionals
  • Professionals assisting people with complex support needs

Workshop facilitators

This workshop will be facilitated by UpSkill Lead Linda Hughes alongside Dean Bright from Marathon Health. Marathon Heath is the national provider of  the After Hours Crisis Referral Service (AHCRS) to assist NDIS participants (aged 18 and over) with complex needs who are experiencing a crisis that is related to a breakdown of their usual disability related supports.

Any questions?

If you would like to know more about this workshop or UpSkill training, check out our FAQs page, or email:


Details Price Qty
2 day workshop - September 20th, 9.30am-1.00pm & September 21st, 9.30am-1.00pm $495.00 (AUD)*  

* price includes taxes

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